Privacy Policy

1. Who we are

Harford Attachments Ltd ("we", "us", "our") is a UK-based manufacturer of excavator quick hitches, buckets, and related attachments. Our registered address is Spar Road, Norwich, Norfolk, NR6 6BY, United Kingdom.

We are the data controller for personal information collected through this website (www.harfordattachments.co.uk) and our US site (www.harfordattachments.com).

If you have questions about this policy or your personal data, contact us at info@harfordattachments.co.uk or call +44 (0) 1603 403099.

2. What data we collect

We collect personal data when you interact with our website in the following ways:

Contact and quote forms

When you submit a contact form or request a quote, we collect the information you provide, which may include your name, email address, telephone number, company name, machine details, and the content of your message.

Website usage data

We may collect anonymised usage data through Google Analytics, including pages visited, time spent on site, referring source, browser type, and device information. This data is used to improve our website and does not personally identify you.

Cookies

Our website uses a locale preference cookie to remember your region (UK or US), and a cookie that records your cookie choice. With your consent, we also use cookies from Google Analytics to understand how visitors use the site, and from Google Ads to measure whether our adverts lead to enquiries. We do not set these until you accept them, and you can change your choice at any time using “Cookie settings” at the foot of every page, or disable cookies in your browser settings.

3. How we use your data

We use your personal data for the following purposes:

• -To respond to your enquiries and provide quotations for excavator attachments
• -To process and fulfil orders, including arranging delivery of quick hitches, buckets, and spare parts
• -To provide warranty support and handle claims
• -To improve our website and services based on anonymised usage data
• -To comply with legal obligations

The legal basis for processing your data is either your consent (when you submit a form), the performance of a contract (when we fulfil an order), or our legitimate interest in operating and improving our business.

4. Third-party services

We use a limited number of third-party services to operate our website:

• CloudflareWebsite hosting, content delivery, and security. Cloudflare may process technical data such as IP addresses for the purpose of delivering the website securely.
• Google AnalyticsWebsite analytics to understand visitor behaviour. Data is anonymised and no personally identifiable information is shared with Google.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Data retention

We retain personal data from contact and quote forms for up to 24 months from the date of submission, or for as long as required to maintain a business relationship. Warranty-related records are retained for the duration of the warranty period plus 12 months.

Anonymised analytics data may be retained indefinitely as it does not identify individuals.

6. Your rights under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• Right of accessRequest a copy of the personal data we hold about you
• Right to rectificationRequest correction of inaccurate or incomplete data
• Right to erasureRequest deletion of your personal data in certain circumstances
• Right to data portabilityRequest transfer of your data to another organisation in a structured, commonly used format
• Right to objectObject to processing based on legitimate interest
• Right to restrict processingRequest that we limit how we use your data

To exercise any of these rights, email us at info@harfordattachments.co.uk. We will respond within 30 days of receiving your request.

7. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website is served over HTTPS, and form submissions are processed through secure infrastructure hosted by Cloudflare.

8. Supervisory authority

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.