Warranty Information

Standard warranty

Harford Attachments provides a 2-year manufacturer warranty on all new quick hitches, buckets, and excavator attachments from the date of delivery. This warranty covers defects in materials and workmanship when the product is used within its rated capacity and in accordance with the operating instructions provided.

During the warranty period, we will, at our discretion, repair or replace any product that is found to be defective. This is at no charge to the customer, provided the claim meets the conditions set out below.

What is covered

• Manufacturing defects in materials or workmanship
• Structural failure under normal operating conditions within the rated capacity
• Failure of locking mechanisms due to manufacturing fault
• Defective welds or fabrication errors
• Premature failure of hydraulic components (Uni-Lok) due to manufacturing defect

What is not covered

• Normal wear and tear, including wear to bucket teeth, cutting edges, bushes, and pins
• Damage caused by misuse, overloading, or operation beyond the rated capacity of the product
• Damage resulting from improper installation or fitting by a person who is not competent
• Unauthorised modifications, alterations, or repairs carried out without written consent from Harford Attachments
• Cosmetic damage such as paint chips, scratches, or surface corrosion
• Failure caused by use with incompatible machines or attachments
• Consumable wear parts designed for periodic replacement

How to make a warranty claim

If you believe a product is defective and covered under warranty, please follow these steps:

1. 1

   Contact our sales team

   Email sales@harfordattachments.com or call 1-800-542-6556. Provide your order reference or invoice number and a description of the issue.

2. 2

   Provide evidence

   We will ask for photographs clearly showing the defect, along with details of the machine the product was fitted to and the approximate date the fault was first noticed.

3. 3

   Assessment

   Our technical team will assess the claim. In some cases, we may need to inspect the product or arrange for an on-site inspection.

4. 4

   Resolution

   If the claim is approved, we will repair or replace the defective product at no charge. Replacement products carry a new warranty from the date of replacement.

Please note: warranty claims should be submitted as soon as possible after the defect is discovered. Continued use of a product known to be defective may void the warranty and could pose a safety risk.

Refurbishment kits

Harford Attachments refurbishment kits carry a 2-year warranty from the date of purchase. This covers defects in the supplied components — springs, pins, bushes, and other parts included in the kit.

The warranty on a refurbishment kit does not extend to the original product into which the kit is installed. Installation must be carried out in accordance with the instructions supplied with the kit.

Limitations

This warranty is provided to the original purchaser and is not transferable without written consent. Our liability under this warranty is limited to repair or replacement of the defective product and does not extend to consequential losses, including but not limited to machine downtime, hire costs, or lost revenue.

This warranty is in addition to any rights you may have under applicable state or federal law.